Waterproofing sharks - need some advice from same experience

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So I had a few quotes done, accepted a quote and this guy/company was recommended by another roofing/waterproof company.
Well, hard worker and finished and scored even more work where identified.  Paid in full (my bad) but I have a  year warranty
Now the rain comes and it is leaking at one of the places even more than before, he came back and 'fixed'.  The rain came again, and the leaks are persistent.
Now the excuses come, up to a point I am at a point to get legal speak involved.
Now he has blocked every number I (or the wife) have phoned him on.

The company who recommended him now says they stopped recommending him in December (3 months after my work was done)

Reason why I am ranting is that I am tired of getting the short-end of the stick.
 
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