MTN Billing Issue - When to involve a lawyer

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PvA

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G'day all,

So MTN owes me more than R10k.  Long story, which can be read here:
https://www.hellopeter.com/mtn/reviews/mtn-accountsfinance-dept-disaster-2456147

They might be trying to solve the issue, or they might not...  Not replying to my e-mails, or the hellopeter review.  When I phone, they come to the conclusion that it is a billing system issue that is going to take time to sort out, and that they will phone me back.

What does one do in such a situation?  The MTN complaints e-mail address bounces.  I have even tried tweeting them.
 

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