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Vodacom's customer grading system...
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<blockquote data-quote="AVSA Andrew" data-source="post: 96356" data-attributes="member: 396"><p>Yeah, I pretty much knew <em>why </em>I had been termed as such, I just think that the terminology used is appalling and insulting. Surely they could use something like 'Low <strong>volume </strong>user', which is then accurate and not insulting. Low value just has a very negative connotation to it, and makes one, as the customer, feel that the company regards you as more of a nuisance than anything else because they don't make enough money off you. It certainly doesn't encourage brand loyalty.</p></blockquote><p></p>
[QUOTE="AVSA Andrew, post: 96356, member: 396"] Yeah, I pretty much knew [i]why [/i]I had been termed as such, I just think that the terminology used is appalling and insulting. Surely they could use something like 'Low [b]volume [/b]user', which is then accurate and not insulting. Low value just has a very negative connotation to it, and makes one, as the customer, feel that the company regards you as more of a nuisance than anything else because they don't make enough money off you. It certainly doesn't encourage brand loyalty. [/QUOTE]
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