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Vodacom's customer grading system...
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<blockquote data-quote="Rodney_gold" data-source="post: 96326" data-attributes="member: 579"><p>Just as an aside , I don't really see anything wrong with "streaming" customers , as much as one would like to provide the same service to all customers , there often comes a time when a demanding low value guy is consuming as much in servicing their account as they make in profit , essentially letting others subsidise them. At that point onen has to "fire" the customer as it doesnt make economic sense to continue. The promise of the low guy developing into a high guy is always there, so it's a difficult balancing act.</p><p> The reality of business is that service levels vary depending on how good a customer you are, hifi emporiums fawn over those that drop large sums, restaurant maitres will make a plan for a regular, high value customers get better discounts in just about any trade, if you have a bigger contract you get a better phone/deal at upgrade time and so on.</p></blockquote><p></p>
[QUOTE="Rodney_gold, post: 96326, member: 579"] Just as an aside , I don't really see anything wrong with "streaming" customers , as much as one would like to provide the same service to all customers , there often comes a time when a demanding low value guy is consuming as much in servicing their account as they make in profit , essentially letting others subsidise them. At that point onen has to "fire" the customer as it doesnt make economic sense to continue. The promise of the low guy developing into a high guy is always there, so it's a difficult balancing act. The reality of business is that service levels vary depending on how good a customer you are, hifi emporiums fawn over those that drop large sums, restaurant maitres will make a plan for a regular, high value customers get better discounts in just about any trade, if you have a bigger contract you get a better phone/deal at upgrade time and so on. [/QUOTE]
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