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Vodacom's customer grading system...
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<blockquote data-quote="frikkie" data-source="post: 96307" data-attributes="member: 845"><p>Without singling out Voda - this is pathetic. </p><p></p><p>Customer care is the ONLY differentiator between competitors - it can make or break your customer base. Outsourcing it, and then saying "yes, but it's outsourced, sorry bru" is not acceptable. </p><p></p><p>Sort out the service provider - fire them and appoint someone that does care about your customer, ffs...</p></blockquote><p></p>
[QUOTE="frikkie, post: 96307, member: 845"] Without singling out Voda - this is pathetic. Customer care is the ONLY differentiator between competitors - it can make or break your customer base. Outsourcing it, and then saying "yes, but it's outsourced, sorry bru" is not acceptable. Sort out the service provider - fire them and appoint someone that does care about your customer, ffs... [/QUOTE]
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Vodacom's customer grading system...
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