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Vodacom contract is more difficult to cancel than a gym contract
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<blockquote data-quote="AVSA Andrew" data-source="post: 1096604" data-attributes="member: 396"><p>I sat for three weeks with a brand new data contract that was unusable. It eventually seems to have taken a threat to stage a sit in at their local shop until they cancelled it. This morning I got call asking for my address so that they can come collect the router. Remains to be seen if it will go smoothly. But the simple fact of the matter is that the front desk people are by large useless at getting anything sorted. It took two weeks of complaining, of being told it had been escalated, to checking up two days later and being told there was no record of my complaint...!!! </p><p>Then the various departments start calling, and each time you have to go through the process of describing what's wrong, only to be told that they don't think it's their department and they'll pass it onto someone else. </p><p>I was close on the three week mark when I eventually got a phone call from a woman in networking who listened to me properly and agreed that the previous departments hadn't listened to the complaint properly. We both agree that the most obvious culprit is the actual router, which the store manager refused to swap out, when she should have.</p></blockquote><p></p>
[QUOTE="AVSA Andrew, post: 1096604, member: 396"] I sat for three weeks with a brand new data contract that was unusable. It eventually seems to have taken a threat to stage a sit in at their local shop until they cancelled it. This morning I got call asking for my address so that they can come collect the router. Remains to be seen if it will go smoothly. But the simple fact of the matter is that the front desk people are by large useless at getting anything sorted. It took two weeks of complaining, of being told it had been escalated, to checking up two days later and being told there was no record of my complaint...!!! Then the various departments start calling, and each time you have to go through the process of describing what's wrong, only to be told that they don't think it's their department and they'll pass it onto someone else. I was close on the three week mark when I eventually got a phone call from a woman in networking who listened to me properly and agreed that the previous departments hadn't listened to the complaint properly. We both agree that the most obvious culprit is the actual router, which the store manager refused to swap out, when she should have. [/QUOTE]
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Vodacom contract is more difficult to cancel than a gym contract
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