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Quite sad
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<blockquote data-quote="User121314" data-source="post: 1015010" data-attributes="member: 16824"><p>If it is a dealer (as in a registered company) & you are returning under warranty within 6 months they have to take it back & refund you. No questions asked. No handling fee permitted. it is soleley your choice as to whether you want a refund or repair or replacement. </p><p></p><p>See here: https://www.legaladviceoffice.co.za/legal-advice-services/consumer-law-in-south-africa/174-when-can-you-return-damaged-or-defective-goods-or-items-purchased-your-legal-rights-to-return-damaged-goods</p><p></p><p></p><p>If it is an individual you are then at the mercy of their morals & ethics. If it is damaged & not as was stated to you originally then by all standards of common decency they should accept the goods back & refund you in full.</p><p></p><p>In both instances a handling fee is utter nonsense.</p></blockquote><p></p>
[QUOTE="User121314, post: 1015010, member: 16824"] If it is a dealer (as in a registered company) & you are returning under warranty within 6 months they have to take it back & refund you. No questions asked. No handling fee permitted. it is soleley your choice as to whether you want a refund or repair or replacement. See here: https://www.legaladviceoffice.co.za/legal-advice-services/consumer-law-in-south-africa/174-when-can-you-return-damaged-or-defective-goods-or-items-purchased-your-legal-rights-to-return-damaged-goods If it is an individual you are then at the mercy of their morals & ethics. If it is damaged & not as was stated to you originally then by all standards of common decency they should accept the goods back & refund you in full. In both instances a handling fee is utter nonsense. [/QUOTE]
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