Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Registered members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Open Chat
Open Talk
FNB sheer incompetency - fraud case - cleaned bank accounts
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Help Support AVForums:
This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Message
<blockquote data-quote="Drifter" data-source="post: 1124067" data-attributes="member: 13448"><p>Did you cancel the cards that were in your lost wallet? </p><p>If you did phone to cancel but the bank never did their job, I would ask them for a copy of the voice recording where you phoned to cancel and the consultant indicated that all cards were cancelled successfully.</p><p></p><p>If you did cancel the cards and they are now being used successfully to commit fraud it may be a story for Derick Watts.</p><p></p><p>Can you confirm:</p><p>- Lost cards were cancelled (both debit and credit) immediately with the bank when you realised that you lost your wallet</p><p>- You immediately contacted FNB when you saw the suspicious transactions informing the fraud dept of both debit and credit card transactions</p><p>- The fraud consultant indicated and confirmed that the fraud was conducted using cards that are no longer showing on your profile</p><p>- You then concluded that these cards must be the ones that you lost</p><p>- Did you complete and submit a fraudulent transaction dispute form </p><p></p><p>Fraud on credit vs debit cards are handled differently by the bank. The one (credit) is insured, the other not. Request to reverse bankcards cannot be dealt with by the fraud dept but must be channeled through client services / accounting. </p><p></p><p>The simplest solution would have been to go into a branch, sit with the consultant and have the consultant contact the various depts on your behalf.</p></blockquote><p></p>
[QUOTE="Drifter, post: 1124067, member: 13448"] Did you cancel the cards that were in your lost wallet? If you did phone to cancel but the bank never did their job, I would ask them for a copy of the voice recording where you phoned to cancel and the consultant indicated that all cards were cancelled successfully. If you did cancel the cards and they are now being used successfully to commit fraud it may be a story for Derick Watts. Can you confirm: - Lost cards were cancelled (both debit and credit) immediately with the bank when you realised that you lost your wallet - You immediately contacted FNB when you saw the suspicious transactions informing the fraud dept of both debit and credit card transactions - The fraud consultant indicated and confirmed that the fraud was conducted using cards that are no longer showing on your profile - You then concluded that these cards must be the ones that you lost - Did you complete and submit a fraudulent transaction dispute form Fraud on credit vs debit cards are handled differently by the bank. The one (credit) is insured, the other not. Request to reverse bankcards cannot be dealt with by the fraud dept but must be channeled through client services / accounting. The simplest solution would have been to go into a branch, sit with the consultant and have the consultant contact the various depts on your behalf. [/QUOTE]
Insert quotes…
Verification
Post reply
Open Chat
Open Talk
FNB sheer incompetency - fraud case - cleaned bank accounts
Top