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ABSA sucks (and rocks at the same time), any suggestions for a better bank?
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<blockquote data-quote="chrisc" data-source="post: 1119841" data-attributes="member: 746"><p>Well, if my staff carried on the way I have seen bank staff operate, they would be soon gone. I blame it squarely on the branch manager. He is not showing by example how to operate. Gradually things slide, service gets worse and worse but he does not do anything to correct it</p><p></p><p>I have had my fair share of slackers working for me. Generally there were 2 or 3 on a team and it soon became evident who was performing and who was not. A few words in their ear, sometimes more than once and the effort improved.</p><p></p><p>But quite often at a bank, staff are foisted on you. One problem that can occur is that other staff see this new person slacking off, taking 45 min smoke breaks and copy their actions. But there are ways and means of sorting this out. The carrot and stick approach works quite well</p></blockquote><p></p>
[QUOTE="chrisc, post: 1119841, member: 746"] Well, if my staff carried on the way I have seen bank staff operate, they would be soon gone. I blame it squarely on the branch manager. He is not showing by example how to operate. Gradually things slide, service gets worse and worse but he does not do anything to correct it I have had my fair share of slackers working for me. Generally there were 2 or 3 on a team and it soon became evident who was performing and who was not. A few words in their ear, sometimes more than once and the effort improved. But quite often at a bank, staff are foisted on you. One problem that can occur is that other staff see this new person slacking off, taking 45 min smoke breaks and copy their actions. But there are ways and means of sorting this out. The carrot and stick approach works quite well [/QUOTE]
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ABSA sucks (and rocks at the same time), any suggestions for a better bank?
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