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Telkoms "trick" about repairing phone service
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<blockquote data-quote="CAD" data-source="post: 559583" data-attributes="member: 3230"><p>+1 :headbanger:</p><p></p><p>@Geco please do tell us a little more or are they rolling out fibre in your area?</p><p></p><p></p><p></p><p>I hear you bud</p><p></p><p>The big wooden pole in my yard my was falling over and the cable to the house was almost at ground level.Reported the fault and a week later still nothing.Contacted Telkom with the fault number to find it had been closed out as completed.My wife said how can this be no one from Telkom was even here.Got new fault number and sure enough same thing it was closed out after 2-3 days as complete.Called again and the call center were actually arrogant to tell us its been resolved and my wife asked would they like to see the damn photo she took of the leaning tower of pole.Then they said oh but there was no one home, nonsense my wife works from home.Third call some one came out and promised to be back the next week with a crew to fix but never happened.Fourth call seemed to be the winner and they guys came out and replaced the broken aging pole in my yard.Took almost 4 months.</p></blockquote><p></p>
[QUOTE="CAD, post: 559583, member: 3230"] +1 :headbanger: @Geco please do tell us a little more or are they rolling out fibre in your area? I hear you bud The big wooden pole in my yard my was falling over and the cable to the house was almost at ground level.Reported the fault and a week later still nothing.Contacted Telkom with the fault number to find it had been closed out as completed.My wife said how can this be no one from Telkom was even here.Got new fault number and sure enough same thing it was closed out after 2-3 days as complete.Called again and the call center were actually arrogant to tell us its been resolved and my wife asked would they like to see the damn photo she took of the leaning tower of pole.Then they said oh but there was no one home, nonsense my wife works from home.Third call some one came out and promised to be back the next week with a crew to fix but never happened.Fourth call seemed to be the winner and they guys came out and replaced the broken aging pole in my yard.Took almost 4 months. [/QUOTE]
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Telkoms "trick" about repairing phone service
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