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SSD Failure and Warrantee Process
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<blockquote data-quote="Scubadude" data-source="post: 1074836" data-attributes="member: 17459"><p>About 9 months ago I had an SSD fitted to my work laptop. On Friday morning I started getting CRITICAL PROCESS DIED and KERNEL DATA INPAGE ERRORS, and on restarting this:</p><p></p><p>Port-0: GOLDEN MEMORY-480GB</p><p>S.M.A.R.T. Status Bad, Backup, Replace.</p><p>Press F1 to resume ...</p><p></p><p>So I took it to Matrix Warehouse where they tested the drive health as 93%. The SSD will be removed and sent in to start the warranty process, which could take a month.</p><p></p><p>Is this normal? SSD's should surely be more reliable than optical drives? And surely it cannot take a month to determine if a drive is bad?</p><p></p><p>I need to work on the laptop so I have no choice but to fit a new drive. Wonder if I will ever see the supplier or Matrix own up and do right ...</p></blockquote><p></p>
[QUOTE="Scubadude, post: 1074836, member: 17459"] About 9 months ago I had an SSD fitted to my work laptop. On Friday morning I started getting CRITICAL PROCESS DIED and KERNEL DATA INPAGE ERRORS, and on restarting this: Port-0: GOLDEN MEMORY-480GB S.M.A.R.T. Status Bad, Backup, Replace. Press F1 to resume ... So I took it to Matrix Warehouse where they tested the drive health as 93%. The SSD will be removed and sent in to start the warranty process, which could take a month. Is this normal? SSD's should surely be more reliable than optical drives? And surely it cannot take a month to determine if a drive is bad? I need to work on the laptop so I have no choice but to fit a new drive. Wonder if I will ever see the supplier or Matrix own up and do right ... [/QUOTE]
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