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Samsung products and quality assurance
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<blockquote data-quote="petek" data-source="post: 88784" data-attributes="member: 1924"><p>What I did to avoid the pointing fingers game, is to photograph everything as it came out the box. The base is still wrapped in cling wrap and besides, I have a carpeted TV lounge so dropping the base would have no effect. </p><p></p><p>I suspect that the warranty agents removed the TV to test it before delivering, and the base fell out the box.</p><p></p><p>I decided to report it to the warranty agents and not Samsung, and they said they will swap it with my old base which I have agreed on.</p><p></p><p>Tested the new TV and while it still buzzes, it is not switching off like the other one (which started to do it within the first few hours).</p><p></p><p>Like I said before, I have given up on the directional buzzing - I believe all Samsungs do it.</p></blockquote><p></p>
[QUOTE="petek, post: 88784, member: 1924"] What I did to avoid the pointing fingers game, is to photograph everything as it came out the box. The base is still wrapped in cling wrap and besides, I have a carpeted TV lounge so dropping the base would have no effect. I suspect that the warranty agents removed the TV to test it before delivering, and the base fell out the box. I decided to report it to the warranty agents and not Samsung, and they said they will swap it with my old base which I have agreed on. Tested the new TV and while it still buzzes, it is not switching off like the other one (which started to do it within the first few hours). Like I said before, I have given up on the directional buzzing - I believe all Samsungs do it. [/QUOTE]
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Audio and Video Talk
General Discussion
Samsung products and quality assurance
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