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Most reliable service provider for fibre to the home?
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<blockquote data-quote="User121314" data-source="post: 1102407" data-attributes="member: 16824"><p>Haha!</p><p></p><p>Webafrica. All (as in every single one) of their offices are closed, and all staff are only working from home.</p><p>Problem: Nobody except Willie their WhatsApp Bot is working.</p><p>Support is non-existent.</p><p></p><p>Fibre line went down early Sunday morning, no obvious reason why, my connection is failing to authenticate with error 629 (whatever that means)!</p><p></p><p>Webafrica support is operational over weekends from 08h00 to 17h00. Logged via Whatsapp at 08h03. Eventually a support rep got back to me at 12h25. I don't call that support - waiting 4+ hours to interact with a human is frustrating in the extreme, especially with repeated apologies from the bot along the lines of "I'm sorry it's taking longer than usual to connect you to an agent. I'll keep trying..."</p><p></p><p>Since then zero feedback, zero updates from them. I went through the rigmarole with the bot again yesterday afternoon, this time it only took an hour to reach a human who could only tell me it had been escalated to Openserve.</p><p></p><p>So, as soon as the fibre line is restored I'll be giving Webafrica notice, and finding an ISP who has actual humans to talk to.</p></blockquote><p></p>
[QUOTE="User121314, post: 1102407, member: 16824"] Haha! Webafrica. All (as in every single one) of their offices are closed, and all staff are only working from home. Problem: Nobody except Willie their WhatsApp Bot is working. Support is non-existent. Fibre line went down early Sunday morning, no obvious reason why, my connection is failing to authenticate with error 629 (whatever that means)! Webafrica support is operational over weekends from 08h00 to 17h00. Logged via Whatsapp at 08h03. Eventually a support rep got back to me at 12h25. I don't call that support - waiting 4+ hours to interact with a human is frustrating in the extreme, especially with repeated apologies from the bot along the lines of "I'm sorry it's taking longer than usual to connect you to an agent. I'll keep trying..." Since then zero feedback, zero updates from them. I went through the rigmarole with the bot again yesterday afternoon, this time it only took an hour to reach a human who could only tell me it had been escalated to Openserve. So, as soon as the fibre line is restored I'll be giving Webafrica notice, and finding an ISP who has actual humans to talk to. [/QUOTE]
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