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Most reliable service provider for fibre to the home?
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<blockquote data-quote="SeanS" data-source="post: 1041424" data-attributes="member: 849"><p>Also with CoolIdeas with Vumatel (50/50), really reliable no issues (2 years + now), bonus with CoolIdeas is that my external IP is fixed, even though with a non business package it is not supposed to be. managing / changing services, support is excellent.</p><p></p><p>I used to be with Telkom, service was fine.... but when you have a problem... oh no, call 10219 (or whatever), passed from pillar to post, if you have no services with them currently avoid. Difficult to query billing etc.. Unless you enjoy frustration and pain (example below).</p><p></p><p>Telkom... they discontinued my landline, gave me some cellular thing at very short notice, never figured out how to use it (so have no landline), their customer service called me me and asked if all is ok, I said no, need assistance, person seemed confused as I gave a non-standard answer, my complaint never turned into a ticket / follow up, I never expected it to, was not willing to spend an hour+ on my cell trying to find help on 10219 (or whatever). So that was their death at my house.</p></blockquote><p></p>
[QUOTE="SeanS, post: 1041424, member: 849"] Also with CoolIdeas with Vumatel (50/50), really reliable no issues (2 years + now), bonus with CoolIdeas is that my external IP is fixed, even though with a non business package it is not supposed to be. managing / changing services, support is excellent. I used to be with Telkom, service was fine.... but when you have a problem... oh no, call 10219 (or whatever), passed from pillar to post, if you have no services with them currently avoid. Difficult to query billing etc.. Unless you enjoy frustration and pain (example below). Telkom... they discontinued my landline, gave me some cellular thing at very short notice, never figured out how to use it (so have no landline), their customer service called me me and asked if all is ok, I said no, need assistance, person seemed confused as I gave a non-standard answer, my complaint never turned into a ticket / follow up, I never expected it to, was not willing to spend an hour+ on my cell trying to find help on 10219 (or whatever). So that was their death at my house. [/QUOTE]
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