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Gumtree Delivery - How to respond when items are not delivered
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<blockquote data-quote="chrisc" data-source="post: 1060841" data-attributes="member: 746"><p>I had a similar occurance, except mine was much more. I had booked the courier to collect with instructions to call ahead prior to collection. The phone was not answered</p><p></p><p>Reported it to Capitec who asked for a SAPS case number</p><p></p><p>Went to the SAPS with proof of payment, some emails and the seller's details. The detective listened to the story and examined the documents. Then she called the seller and really gave it stick. She put it on speaker and told me not to say anything. I could hear the seller's resolve wavering. What seemed to clinch it was when she said she would immediately call the SAPS station closest to where the seller lived and have him brought in for questioning, and this might take some time</p><p></p><p>To resolve it, he was to phone the courier co right away and the detective would also call them in 15 mins to make sure a collection had been arranged</p><p></p><p>This was done and TCG confirmed they were due to collect that day</p><p></p><p>I was able to see from the tracking number that it had been collected</p><p></p><p>Nevertheless, the detective phoned the seller again and told him that if his name and number came up on a complaint ever again, he would be brought in for a lengthy interview</p><p></p><p>I bought the detective a box of chocolates and suggested she share it with the office</p></blockquote><p></p>
[QUOTE="chrisc, post: 1060841, member: 746"] I had a similar occurance, except mine was much more. I had booked the courier to collect with instructions to call ahead prior to collection. The phone was not answered Reported it to Capitec who asked for a SAPS case number Went to the SAPS with proof of payment, some emails and the seller's details. The detective listened to the story and examined the documents. Then she called the seller and really gave it stick. She put it on speaker and told me not to say anything. I could hear the seller's resolve wavering. What seemed to clinch it was when she said she would immediately call the SAPS station closest to where the seller lived and have him brought in for questioning, and this might take some time To resolve it, he was to phone the courier co right away and the detective would also call them in 15 mins to make sure a collection had been arranged This was done and TCG confirmed they were due to collect that day I was able to see from the tracking number that it had been collected Nevertheless, the detective phoned the seller again and told him that if his name and number came up on a complaint ever again, he would be brought in for a lengthy interview I bought the detective a box of chocolates and suggested she share it with the office [/QUOTE]
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Gumtree Delivery - How to respond when items are not delivered
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