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<blockquote data-quote="Lucy4" data-source="post: 1131373" data-attributes="member: 1461"><p>I had similar intermittent issues where my connection was 100% fine and the next moment would drop packets. I logged many support requests with my ISP including ping logs, but keep telling me everything is fine. The first line agents are very technical. They just go through an issue tree and if your problem isn't listed they tell you it's working.</p><p></p><p>Vox eventually sent someone out to my house. For the first hour of the site visit the Internet was solid. Luckily the guy's laptop ran out of battery. After getting his laptop powered back from mains power he couldn't log back into their ISP admin console as the packet loss was so bad. He admitted that there was an issue. </p><p></p><p>The call was escalated to Vuma. The next day they respliced a iffy connection and I've had trouble free Internet ever since.</p></blockquote><p></p>
[QUOTE="Lucy4, post: 1131373, member: 1461"] I had similar intermittent issues where my connection was 100% fine and the next moment would drop packets. I logged many support requests with my ISP including ping logs, but keep telling me everything is fine. The first line agents are very technical. They just go through an issue tree and if your problem isn't listed they tell you it's working. Vox eventually sent someone out to my house. For the first hour of the site visit the Internet was solid. Luckily the guy's laptop ran out of battery. After getting his laptop powered back from mains power he couldn't log back into their ISP admin console as the packet loss was so bad. He admitted that there was an issue. The call was escalated to Vuma. The next day they respliced a iffy connection and I've had trouble free Internet ever since. [/QUOTE]
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Audio and Video Talk
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