SSD Failure and Warrantee Process

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Scubadude

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About 9 months ago I had an SSD fitted to my work laptop.  On Friday morning I started getting CRITICAL PROCESS DIED and KERNEL DATA INPAGE ERRORS, and on restarting this:

Port-0: GOLDEN MEMORY-480GB
S.M.A.R.T. Status Bad, Backup, Replace.
Press F1 to resume ...

So I took it to Matrix Warehouse where they tested the drive health as 93%.  The SSD will be removed and sent in to start the warranty process, which could take a month.

Is this normal? SSD's should surely be more reliable than optical drives? And surely it cannot take a month to determine if a drive is bad?

I need to work on the laptop so I have no choice but to fit a new drive. Wonder if I will ever see the supplier or Matrix own up and do right ...
 
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