Telkomsa.net e-mail address blacklisted in error? What to do?

AVForums

Help Support AVForums:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.

LAV

AVForums Grandmaster
*
AV Forums Supporter
Joined
Nov 30, 2009
Messages
2,874
Reaction score
48
Location
Vanderbijlpark (Southern Gauteng)
My mom's having a problem sending mail using her Telkom (telkomsa.net) mail account. According to them, her address has been blacklisted "due to spam being sent" from her address. The PC has up-to-date McAfee AV & antispyware, and Telkom's suggested "SuperAntispyware" also does not find any really dangerous things, the worst being the odd tracking cookie. My mom's quite 'Net savvy and would not have clicked on dangerous links etc.

Telkom's 2nd level support has now logged what they call a "FQ" (?) with SAIX, who apparently can only look at this on Monday.

Has this erroneous blacklisting happened to anyone else?

(By the way, all settings in Outlook Express etc. check out fine)
 

Latest posts

Top