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Consumers gettin a raw deal with products that are not market ready,Story Untold
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<blockquote data-quote="chrisc" data-source="post: 763706" data-attributes="member: 746"><p>I can agree 100% with the OP's experience. Taking as an example, a well-thought of supplier who advertises commercially on this forum, I purchased one of his products. Within 5 days of receiving it, I detected numerous shortcomings that made the actual experience of using it quite different from the advertised specs. Upon approaching him, he expressed ignorance of the various defects I had detected and reported. After contacting the overseas factory and reading some comments from overseas users who had bought the self-same product, I found out that this product had been, as they said "rushed to market" without all the homework and R&D being done. Nevertheless, the supplier declined to honour his guarantee, apart from sending me a replacement product with the identical faults and unworking aspects, so currently the matter is in the hands of the Consumer Goods and Services Ombudsman who are in total agreement that the product had been sold with known defects which were not divulged to buyers (me) prior to purchase</p><p></p><p>One can realise that any manufacturer will want to minimise any deficiencies of his product to potential buyers, in the hope that it will not matter to this buyer whether or not some advertised aspect does not function, or else the buyer will accept the product as it is and make the best of it and obfuscate or simply deny that any shortcomings are apparent. Is this dishonest or just standard business practice (saying, let the buyer beware)? One trick (if I may call it that) is for the seller to advise that he never received the emails reporting defects or complaints, so was unaware that there was anything the matter. One snag with that approach is that it is easy to prove that a) the email was delivered and b) when it was read</p></blockquote><p></p>
[QUOTE="chrisc, post: 763706, member: 746"] I can agree 100% with the OP's experience. Taking as an example, a well-thought of supplier who advertises commercially on this forum, I purchased one of his products. Within 5 days of receiving it, I detected numerous shortcomings that made the actual experience of using it quite different from the advertised specs. Upon approaching him, he expressed ignorance of the various defects I had detected and reported. After contacting the overseas factory and reading some comments from overseas users who had bought the self-same product, I found out that this product had been, as they said "rushed to market" without all the homework and R&D being done. Nevertheless, the supplier declined to honour his guarantee, apart from sending me a replacement product with the identical faults and unworking aspects, so currently the matter is in the hands of the Consumer Goods and Services Ombudsman who are in total agreement that the product had been sold with known defects which were not divulged to buyers (me) prior to purchase One can realise that any manufacturer will want to minimise any deficiencies of his product to potential buyers, in the hope that it will not matter to this buyer whether or not some advertised aspect does not function, or else the buyer will accept the product as it is and make the best of it and obfuscate or simply deny that any shortcomings are apparent. Is this dishonest or just standard business practice (saying, let the buyer beware)? One trick (if I may call it that) is for the seller to advise that he never received the emails reporting defects or complaints, so was unaware that there was anything the matter. One snag with that approach is that it is easy to prove that a) the email was delivered and b) when it was read [/QUOTE]
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Consumers gettin a raw deal with products that are not market ready,Story Untold
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