I am not saying all dealers give bad service as I have had wonderfull service from a number of dealers, strangely thought these were all "small" dealers.
Call me cynical, but small dealers cannot compete on price, so all they have left to compete on is service. Ironically, prices being what they are, few people can afford to support the guys who "deserve" the business most.
Gone are the days when I could walk into one of Hamrad's (yes, Hamrad!) listening rooms and sit in on a demo hosted by audio enthusiasts such as Merton Wasserson or one of the other nice guys that tolerated my presence. No hard sell, just a mutual appreciation of good audio.
This is not possible these days. Conditions today make it rare for one to encounter sales persons who do it for the love, firstly. The bottom line is what counts. I feel privileged to have expereinced that. Even in the local audio clubs, half the members are guys wanting to make a buck (no offence intended to those entrepreneurs).
Given this situation, it is no wonder that snake oil flows more freely these days, in spite of the "more enlightened" internet community.
But I digress...
...beeznis eez beeznis...